Many channels, no owner
The enquiry sits because everyone thinks someone else took it.
ERP · Customer support
Customer support: every enquiry in one queue, with a clear owner.
Enquiries arrive by email, phone and chat and nobody is sure who answers. We collect them in one place, set deadlines and leave repeat questions to an AI assistant while people handle what matters.
What hurts
Familiar problems a custom ERP solves.
The same answer ten times
The team writes again what has already been written.
Urgent gets lost in the pile
A serious problem waits behind a pricing question.
Speed is not measured
Nobody knows how fast you answer or where it slows down.
What the system looks like
Six modules connected in one flow.
Enquiries
Email, form and chat in one queue.
Routing
An automatic owner by topic and workload.
Knowledge base
Ready answers and templates the team keeps up to date.
Deadlines
Response times and escalation when late.
AI assistant
A draft reply that a person approves.
Ratings and reports
Speed, topics and customer satisfaction.
The path of work
The same information from start to finish.
Data is entered once and moves forward. Nobody retypes it.
- 1Enquiry
- 2Routing
- 3Reply
- 4Resolution
- 5Rating
In practice
What it looks like inside.
We build on ready-made solutions such as Notion, Asana and monday.com. We do not write software from scratch; we organise and connect what already works well. The data on the screens is illustrative.
Notion · Asana · monday.com
One queue
Email, form and chat in one place.
| Enquiry | Channel | Owner | SLA | Status |
|---|---|---|---|---|
| How do I change my plan? | Chat | Maria I. | 1 h | New |
| Invoice not received | Iva D. | 4 h | In progress | |
| Login error | Form | Georgi N. | 2 h | Escalated |
| Thank-you note | Maria I. | — | Done |
How we work
ERP does not have to mean heavy and expensive.
We use ready-made solutions such as Notion, Asana and monday.com and set them up around the way your company already works.
We map it
First we describe how work runs today: who does what, where people wait and where data is retyped.
We choose the base
We set up a ready-made solution you already use or one that fits your team, and connect it to your other programs.
We launch in stages
We start with one process, show a working result and add the rest once the team is used to it.
Questions
Frequently asked questions.
Will AI replace people?
No. AI suggests a reply and the person decides. The aim is less repetition, not less care.
Does it connect to a CRM?
Yes. The team then sees the customer's history and agreements with every enquiry.
Do we need a new ticketing program?
Not always. Often it is enough to organise an existing program and connect it to the rest.
Related
Related pages.
Let’s look at how your company runs today.
A short conversation about what can be straightened out, connected and automated. The first conversation is free.